If something has gone wrong with your loan or with how we treated you, tell us. You can complain in English, Hindi or Odia. We do not charge for handling complaints.
Step 1: Contact us
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We will acknowledge your complaint and give you a reference number. Keep it for any follow-up.
Step 2: Grievance Redressal Officer
If you are not satisfied with our reply, or have not heard back within 7 days, write to our Grievance Redressal Officer.
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| Designation | Grievance Redressal Officer |
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Step 3: Escalate to the Reserve Bank of India
If your complaint is not resolved within 30 days, or you are not satisfied with our final reply, you can take it to the RBI.
You can escalate it to the Reserve Bank of India.